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Privacy Policy

Last Updated and Effective Date: June 30, 2023

Los Angeles Orthopedic Surgery Specialists (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your Personal Information. By using our website, you consent to the data practices described in this policy.

This Privacy Policy does not include medical information governed by the Health Insurance Portability and Accountability Act (HIPAA) or the Health Information Technology for Economic and Clinical Health Act (HITECH). Separate medical privacy notices may apply.

We reserve the right to update this Privacy Policy at any time. Updated versions will be posted on this website and will be identified by the “Last Updated and Effective Date” listed above.

1. Definitions

Personal Information means information that identifies, relates to, describes, or could reasonably be linked with an individual or household. This does not include publicly available or de-identified information.

Sensitive Personal Information includes information such as:

  • Government identifiers (Social Security, driver’s license, passport numbers)
  • Financial account or login credentials
  • Precise geolocation data
  • Racial, ethnic, religious, or union membership information
  • Private communications content when not intended for us
  • Genetic data
  • Information about minors
  • Biometric or health-related data

2. Information We Collect and How It Is Used

We may collect the following categories of Personal Information:

Identifiers

  • Name
  • Address
  • Email address
  • Phone number
  • IP address
  • Insurance or healthcare-related information

Internet or Network Activity

  • Browsing behavior
  • Browser type
  • Referring URLs
  • Access time and device data

Geolocation Data

  • Approximate location based on IP address

Sensitive Personal Information

  • Health-related data voluntarily submitted by patients

We collect this information from:

  • Information you submit directly
  • Automated website tracking technologies such as cookies
  • Service providers supporting our operations

We use collected information to:

  • Provide and operate services
  • Improve website functionality and user experience
  • Match patients with appropriate providers
  • Analyze website usage trends
  • Provide communications and support services

Cookies and similar technologies help store preferences, streamline website functionality, and gather analytics data. You may manage cookie settings through your browser.

3. Sale or Sharing of Personal Information

We do not sell Personal Information for monetary or other consideration.

We do not share Personal Information for cross-context behavioral advertising.

We do not disclose Personal Information to third parties except when required to provide services or comply with legal obligations.

4. Retention of Personal Information

We retain Personal Information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Retention decisions are based on:

  • Type and sensitivity of data
  • Risk of unauthorized use or disclosure
  • Operational and regulatory requirements
  • Ability to achieve business purposes through alternative means

5. Children’s Privacy

Our website is not intended for children under age 13. We do not knowingly collect Personal Information from individuals under 13. If such information is discovered, we will promptly delete it.

6. Security

We implement administrative, technical, and physical safeguards to protect Personal Information. Sensitive data transmitted through our website is protected using encryption technologies such as Secure Socket Layer (SSL).

Your Rights Under California Law

California residents have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • Right to know what Personal Information is collected
  • Right to request deletion of Personal Information
  • Right to correct inaccurate Personal Information
  • Right to non-discrimination for exercising privacy rights

To submit a request, contact us using the information listed below. Verification may be required before processing requests.

Requests will generally be fulfilled within 45 days, unless additional time is required under applicable law.

Verification Process

To protect your privacy, we may verify your identity by matching submitted data with existing records. Additional verification steps may be required depending on the sensitivity of the request.

Authorized agents submitting requests on your behalf may be required to provide written authorization or proof of legal authority.

7. Nevada Privacy Notice

Nevada residents may request to opt-out of the sale of certain personal information. Because we do not sell Personal Information, no opt-out is required.

8. Contact Information

If you have questions regarding this Privacy Policy or your privacy rights, you may contact us at:

Los Angeles Orthopedic Surgery Specialists
Email: [email protected]